Privacy Policy
Last Updated: October 2025
SurgeFunnels LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website surge-funnels.com and use our services.
1. Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Fill out contact forms or request forms on our website
- Schedule a consultation through our Calendly integration
- Communicate with us via email or phone
- Sign up for our services
This information may include:
- Name
- Email address
- Phone number
- Business name and details
- Website URL
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity through cookies and similar technologies:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Geographic location (city/region level)
Client Project Information
When you become a client, we may collect and process:
- Access credentials to your domain, hosting, email, and related accounts (with your explicit permission)
- Business information needed to build your website and automation systems
- Lead and customer data collected through your website forms and systems we build
- Analytics and performance data related to your website and lead engagement systems
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Schedule and conduct strategy calls and consultations
- Deliver our Client Surge System services, including website development and lead automation
- Process payments and maintain billing records
- Send service-related communications (updates, maintenance notices, etc.)
- Improve our website and services
- Analyze website traffic and user behavior to optimize performance
- Comply with legal obligations
- Send marketing communications (only with your consent, and you may opt out at any time)
3. Third-Party Services and Data Sharing
We use the following third-party services that may collect and process your information:
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Learn more about Google's privacy practices at Google Privacy Policy.
Calendly
We use Calendly for appointment scheduling. When you book a call, Calendly collects your name, email, and any information you provide during scheduling. Review Calendly's privacy policy at Calendly Privacy Notice.
Make.com (Client Services)
For clients, we use Make.com to power lead automation and engagement systems. Make.com processes lead data (names, emails, messages) collected through your website forms. This data is processed on behalf of you (the client) and according to your instructions. Review Make.com's privacy practices at Make.com Privacy Notice.
Netlify (Hosting)
We host websites on Netlify, which is built on Amazon Web Services (AWS). Netlify may collect technical information about website visitors. Review their privacy policy at Netlify Privacy Policy.
Payment Processors
If you become a paying client, your payment information is processed securely by our payment processor. We do not store your credit card information on our servers.
We do not sell your personal information to third parties. We only share your information with service providers who help us deliver our services, and they are contractually obligated to protect your data.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activity. Cookies are small data files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website (via Google Analytics)
- Functional Cookies: Enable enhanced functionality like appointment scheduling (via Calendly)
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
For Prospects and Inquiries:
- Contact form submissions and consultation data: Retained indefinitely or until you request deletion
- Analytics data: Retained according to Google Analytics settings (typically 26 months)
For Active Clients:
- Account and service data: Retained for the duration of your service agreement
- Project files and website backups: Retained during service period plus 30 days after cancellation
- Lead and form data: Provided to you upon request and deleted within 30 days of account closure
- Anonymized analytics data: May be retained indefinitely for business improvement purposes
For Former Clients:
- Financial records: Retained for 7 years as required by law
- Personal data: Deleted within 30 days of account closure (unless legal obligations require retention)
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
All Users:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing emails by clicking the unsubscribe link
California Residents (CCPA Rights):
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of your personal information
- Right to opt-out of the sale of personal information (Note: We do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
European Residents (GDPR Rights):
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access, correct, or delete your personal data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the information provided below.
7. Data Security
We implement reasonable technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure hosting on enterprise-grade infrastructure (Netlify/AWS)
- Encryption of data in transit (SSL/TLS)
- Regular security assessments and updates
- Limited access to personal information by employees and contractors
- Secure password management and authentication protocols
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
9. Do Not Track Signals
Some web browsers have a "Do Not Track" feature that lets you tell websites you do not want to have your online activities tracked. At this time, our website does not respond to Do Not Track signals.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending you an email notification (for active clients)
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.
This Privacy Policy is effective as of the date listed above and applies to all information collected by SurgeFunnels LLC through our website and services.